Regulated Utility Operations

AEP, with nearly 5.4 million customers in the U.S, is one of the country's largest investor-owned utilities, serving parts of 11 states. The service territory covers more than 200,000 square miles in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia.

AEP's U.S. customers are served by one of the world's largest transmission and distribution systems with more than 40,000 miles of transmission lines and approximately 224,000 miles of distribution lines.

  • AEP Ohio - 1.5 million customers
  • AEP Texas - 1 million customers
  • Appalachian Power - 1 million customers
  • Indiana Michigan Power - 590,000 customers
  • Kentucky Power - 170,000 customers
  • Public Service Co. of Oklahoma - 540,000 customers
  • Southwestern Electric Power Co. - 530,000 customers
Issues In Electricity

Customer Service

Customer service is provided through AEP's regional utilities, where customers can pay their electric bill, manage their service, report an outage or contact a customer solutions center representative: