Regulated Utility Operations

AEP, with more than 5 million American customers, is one of the country's largest investor-owned utilities, serving parts of 11 states. The service territory covers 197,500 square miles in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia.

AEP's U.S. customers are served by one of the world's largest transmission and distribution systems with more than 40,000 miles of transmission lines and more than 215,000 miles of distribution lines.

Issues In Electricity

Customer Service

Customer service is provided through AEP's regional utilities, where customers can pay their electric bill, manage their service, report an outage or contact a customer solutions center representative: