AEP Web Sites

Customer Service Sites

Customers of AEP's public utilities may pay their bills online, view their usage history, and perform other tasks at the following sites:

AEP National Accounts customers can find customer service online at

Retail Electrical Supply

AEP Energy - AEP Energy was created in 2002 as a competitive retail electric supply affiliate of American Electric Power (AEP). We are committed to excellence by serving Ohio businesses with our leadership, innovation and many years of Industry experience.

Wind Farms

Desert Sky Wind Farm - The Desert Sky Wind Farm is a 160.5-megawatt wind power generation facility located near the far West Texas town of Iraan, in Pecos County. The site includes 107 turbines, each rated at 1.5 megawatts spread over a 15-square-mile area on Indian Mesa.

Trent Mesa Wind Farm - Trent Mesa Wind Farm is a 150-megawatt wind power plant located between Abilene and Sweetwater in West Texas. The project uses 100 turbines each rated at 1.5 megawatts.

Hydro Projects

Claytor Hydroelectric Project - The Claytor Hydroelectric Project, owned and operated by Appalachian Power Company, is licensed by the Federal Energy Regulatory Commission (FERC) as Project No. 739.The Claytor Project consists of a concrete gravity dam with gated spillway, integral intake and powerhouse, switching equipment, appurtenant facilities and the reservoir.

Kanawha Hydro Projects - Appalachian Power is seeking to relicense the London/Marmet and Winfield hydroelectric projects, in consultation with representatives from various State and Federal agencies as well as local governments, non-governmental organizations and the public.

Smith Mountain Project - Smith Mountain is a pumped storage project that utilizes an upper reservoir (Smith Mountain Lake) and a lower reservoir (Leesville Lake.)

Other AEP sites

AEP Economic Development - AEP's professional economic development staff works strategically with many organizations, communities and allies to provide smart and effective business opportunities to both prospective and existing businesses and industries. We provide information on available sites and buildings, along with community profiles and many years of experience in the communities we serve. We also provide turnkey engineering, construction, procurement, and maintenance services to commercial and industrial customers, electric cooperatives, and municipal utilities.

AEP Electronic Data Interchange - Organizations that exchange business documents (such as invoices or purchase orders) via paper with AEP can increase the reliability of those transactions while decreasing business costs through Electronic Data Interchange, or EDI.

AEP Surplus - AEP offers prospective buyers an opportunity to buy or bid on obsolete, used, or excess equipment and materials from various sites within our operating territory.

AEP Sustainability - AEP's Corporate Sustainability website. Developed to allow for more comprehensive integrated reporting on our total performance. We report using the Global Reporting Initiative (GRI) protocol and our report is checked by GRI.

Dolan Technology Center - AEP's Dolan Technology Center offers a staff of flexible, resourceful experts in instrumentation development/implementation, test formulation/implementation, and technical support. Dolan Technology Center brings to your project expertise gained from the long history and vast knowledge of supporting AEP's distribution, transmission and generation companies, along with a keen focus on new electrotechnology developments.

United Sciences Testing, Inc. - USTI performs plant emissions flow monitoring, employing an automated process that eliminates or significantly reduces over-reporting of emissions, thereby saving time and money.

Joint Transmission Projects

Electric Transmission Texas - Electric Transmission Texas, LLC (ETT) is a joint venture between AEP and MidAmerican Energy Holdings Company, which will build transmission projects within the Electric Reliability Council of Texas (ERCOT).

Pioneer Transmission - Pioneer Transmission, LLC is a joint venture formed by Duke Energy and American Electric Power (AEP) to build and operate 240 miles of extra-high-voltage 765-kilovolt (kV) transmission lines and related facilities in Indiana.

RITE Line Transmission - Reliability Interregional Transmission Extension or RITE Line is a joint venture formed by Exelon Corporation and Electric Transmission America (ETA) - a joint venture of subsidiaries of American Electric Power and MidAmerican Energy holdings - to build and operate approximately 420 miles of high-voltage transmission lines and related facilities in Indiana and Illinois.

Transource Energy - Transource, a partnership between AEP and Great Plains Energy, is dedicated to investing in and building new electric transmission infrastructure in a competitive marketplace. The focus of Transource is the development of cost-effective transmission solutions, initially within the PJM Interconnection, Southwest Power Pool (SPP) and the Midwest Independent System Operator (MISO) regions.

Employee & Retiree Sites (Employees only) - AEP Now is the official corporate intranet (internal Web site) at AEP, offering corporate news and other information for employees; enables remote access to AEP Now and HR Now. - The official Web site dedicated to serving retirees and other alumni of American Electric Power providing relevant news and announcements from AEP; updates about the people who have served AEP; and links to other related Web sites.

Customer Service

Customer Service

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American Electric Power delivers electricity to approximately five million residential, commercial and industrial customers in the United States. Our service territory includes portions of Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, and West Virginia