We can improve our customers’ overall experience, operate more efficiently and reduce energy and paper use by increasing the volume of online billing and other transactions. AEP mails about 53 million bills a year to customers. Converting these bills to electronic statements would save significant amounts of paper and trees in addition to the accompanying costs for printing and mailing of bills and allow us to use those resources to meet other needs.

As of December 2008, approximately 261,000 residential customers received their bills electronically, and approximately 1.3 million paid their bills electronically. Our goal is to shift approximately 1.5 million customers to receiving their bills electronically by 2013. Achieving this goal would yield a potential cost savings of approximately $3.9 million annually.