PC | MAC | |
---|---|---|
Supported Browsers | Internet Explorer 7 and above Firefox Chrome |
Firefox Chrome |
Media Player | Abobe Flash | Abobe Flash |
Connection Speed | 50 K minimum, 250 K suggested | 50 K minimum, 250 K suggested |
Audio Capabilities | Speakers or Headphones | Speakers or Headphones |
Browser Settings | Allow streaming media and pop ups | Allow streaming media and pop ups |
Live webcasts are not currently supported for tablets and other mobile devices.
Check your speaker setup and internal audio level setup. The best way to do this is to play an audio or video file that has sound that you know works, like a YouTube video.
Next, try to close and then re-open the player window. Your ISP (Internet Service Provider) might have had a time out in their system for a second so your connection to us was lost.
If you are still having problems you will want to check your browser settings. You’ll need to make sure that you enable streaming media and have JavaScript enabled. If you are still unable to connect, you may need to check your firewall to make sure that it enables streaming media. If you’re accessing the webcast from your office, you may need to talk to your network administrator.
The audio is not available for any Apple iOS device, including the iPhone and iPad.
The slides on this webcast are not automatically synced to the audio. You have the ability to advance the slides yourselves, using the controls just below the slides.
To view this webcast, you need to have a web browser that supports Flash. If you are using the Windows operating system, you can use Internet Explorer 7 (or greater). You can also use the most current version of Firefox or Chrome.
If you are using the Mac OS X operating system, we recommend Firefox or Chrome, as a few users have reported problems when using Safari.
The audio is not available for any Apple iOS device, including the iPhone and iPad.
For all browsers, you may need to remove or disable any "pop-up blocking" software. We don't use any pop-up advertising, but our webcasts do appear in a new window, so your software may prevent the webcast from loading.
We use Flash for our webcasts. If you do not have Flash installed, or do not have a recent version, the audio will not play for you. Flash is a safe, free download for any PC and can be found at http://get.adobe.com/flashplayer/.
If you have a Mac, the Flip4Mac application will allow you to run Windows Media Player (see below).
Live webcasts are not currently supported for tablets and other mobile devices.
Some Mac users have reported problems when using the Safari browser. We recommend Firefox or Chrome.
The speed of your connection will affect the quality of the webcast that you can receive. If you're accessing the Internet with a high-speed connection from your office, your connection speed could be reduced because you're "sharing" your connection among several computers. So, if there are 10 people in your office, you may be connecting at only one-tenth of your full speed.
If you're accessing the Internet with a "dial-up" account (such as AOL, MSN, or your local Internet Service Provider), your connection speed will never be any higher than 53 kbps, and will often be much slower. If you want increase your connection speed, you will need to contact your ISP, and inquire about high-speed options such as DSL or a cable modem.