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Customer Service Sites

Depending on your service area, you can view your usage history, pay your bills online, and perform other tasks at one of the websites below.

AEP National Customers
National account customers can manage their accounts online 24 hours a day, 365 days a year.
Manage Account
Retail Electric Supply
AEP Energy is a wholly owned subsidiary that provides competitive retail electricity and natural gas to more than half a million residential customers and businesses.
Visit AEP Energy

Hydro Projects

Claytor Hydro
The Claytor Hydro Project, built in 1939, is in southwestern Virginia on the New River in Pulaski County. Operated by Appalachian Power, the project generates electricity, which merges with power generated at Appalachian Power's other hydro, gas and coal-fired power plants in Virginia and West Virginia, to help meet the electricity needs of millions of people in seven states from Virginia to Michigan.
Smith Mountain Project
Smith Mountain Project, operated by Appalachian Power, is a two-reservoir hydroelectric generation project located near Roanoke, Virginia. Built on the Roanoke River and completed in the mid-1960s, the project's two dams and reservoirs—Smith Mountain and Leesville—have added about 600 miles of new shoreline and about 25,000 surface acres of water for multiple uses.

Joint Transmission Projects

Electric Transmission Texas
Electric Transmission Texas is a joint venture between AEP and MidAmerican Energy Holdings Company to build transmission projects within the Electric Reliability Council of Texas (ERCOT).
Grid Assurance
Grid Assurance is a joint venture between AEP, Berkshire Hathaway, and First Energy that offers cost-effective solutions for enhancing transmission system grid resilience and faster access to critical transmission equipment following a catastrophic event.
Pioneer Transmission
Pioneer Transmission is a joint venture between Duke Energy and American Electric Power to build and operate 240 miles of extra-high-voltage transmission lines and related facilities in Indiana.
RITE Line Transmission
Reliability Interregional Transmission Extension is a joint venture that includes the subsidiaries of American Electric Power to build and operate approximately 420 miles of high-voltage transmission lines and related facilities in Indiana and Illinois.
Transource
Transource® is a partnership between American Electric Power and Evergy focused on the development and investment in competitive electric transmission projects across the U.S.

Other AEP Sites

AEP Now
This site delivers corporate news and other information to employees. It also provides remote access to the company's Human Resources department.
AEP Surplus
AEP Surplus offers companies and individuals an opportunity to bid on or buy obsolete, used or excess equipment and materials from various sites within our operating territory.
AEP Corporate Sustainability
AEP's corporate sustainability initiative reflects our commitment to the environment; the efficient use of energy; safety, health and well-being of our workforce and the public; supplier diversity; community outreach; the customer experience; and economic development. These goals are aligned with our corporate strategy and business initiatives in an effort to create shared value for AEP and the communities we serve.
AEP Dolan Technology Center
AEP's Dolan Technology Center is staffed by experts in instrumentation and test-formulation development and technical support. They offer expertise gained from a long history of supporting AEP's distribution, transmission and generation companies, along with insights on cutting-edge electrotechnology developments.