Job Posting End Date
06-09-2025Please note the job posting will close on the day before the posting end date.
Job Summary
The position will demonstrate and create positive experiences for customers contacting AEP with questions related to vegetation management.This position is the primary customer solution liaison between customers and Distribution Forestry. This position should demonstrate a willingness to learn and build relationships with customers and stakeholders. The position requires proactive and reactive responses to customer and public inquiries, as well as proactive promotion of Company forestry programs, products, and information.Job Description
WHAT YOU'LL DO:
- Assists customers by providing enhanced real-time forestry field communications
- Manage and administer IO13 process to increase efficiency and reduce total volume
- Administer and schedule internal and external forestry communications (DAVOX, postcards, etc.)
- Update and administer forestry web page
- Monitor, manage and provide solutions to customer inquiries via email and/or phone
- Provide administrative support with regards to forestry work plan by district, business partner time sheets and invoices, budget reconciliation
- Utilize ECA/CAA applications to process vendor timesheets, create invoices and reconcile with business partners
- Administer work plan system tracking vegetation management, including real-time work plan schedule changes, plan adjustments and special projects
- Assist with storm response as needed
- Perform circuit inspections and process all associated paperwork
- Patrol lines and facilities to assess vegetative conditions and recommend utility vegetation management operations, maintain records of work and make the necessary arrangements with landowners for vegetation management and access to facilities.
- Determine future utility vegetation management requirements and recommend short and long-term vegetation management work plans and best management practices.
- Inspect vegetation management and work planning contractors for contract compliance, recommending acceptance or corrective action
- Maintain records and prepare reports on costs, production and work quality. Operate the forestry computer programs and records systems.
- Investigate and resolve landowner issues and concerns.
WHAT YOU'LL HAVE:
Education: High school diploma or equivalent.
Experience: Minimum of three years customer contact experience. Knowledge of field activities related to the technical aspects of customer services and distribution operations preferred.
License/Certifications: Must have valid Driver’s license.
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
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Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply! Our people make all the difference in our success.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Salary Range
$44,699-67,059
OTHER REQUIREMENTS:
Excellent written and verbal communications skills Proficient in Microsoft Office products (Word, Excel, PowerPoint) Basic knowledge of distribution operations and other departments within the AEP system preferred.
Travel within designated AEP service territory
Compensation Data
Compensation Grade:
SP20-003Compensation Range:
$21.49-26.87 USDThe Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
