Job Posting End Date
07-13-2025Please note the job posting will close on the day before the posting end date.
Job Summary
The Client Liaison will support the C&I Sales teams post sale by being the primary point of contact for our customers and indirect partners. The Liaison will be responsible for managing customer/partner expectations, providing status updates, and ensuring all customer/partner needs are met in a timely and efficient manner.Job Description
AEP is seeking talented and motivated Client Liaison to become an integral part of our Customer Operations team.
What You’ll Do:
- Primary Point of Contact: Serve as the primary point of contact for assigned customers and partners, managing all post-sale communication and expectations.
Relationship Building: Build strong relationships with customers/partners through consistent, professional, and responsive communication.
Resource for Information: Serve as a resource for customers/partners on company products, services, policies, and procedures.
Issue Escalation: Escalate client concerns and issues to appropriate internal departments in a timely manner. Collaborate with internal departments to facilitate client need fulfillment (liaise between the customer and internal teams).
Opportunity Identification: Proactively identify opportunities to improve the customer/partner experience and make recommendations to sales leadership.
What We’re Looking For:
Education Requirements: High School Diploma or GED required plus four years of experience OR Bachelor’s Degree in sales, communications, or related field preferred plus two years of experience.
Experience Requirements: Experience in customer service or client relations. Sales experience preferred. Additional education or experience may be preferred. Familiarity with CRM software.
Other Requirements:
Exceptional verbal and written communication skills.
Adaptability and strong problem-solving skills.
Excellent listening skills.
Ability to build rapport and collaborate with others within the company and externally.
Excellent organizational skills and attention to detail.
Ability to work independently and with a team to meet deadlines.
Proficiency in Microsoft Office, with aptitude to learn new software and systems.
Where You’ll Work
On-Site at 1 Riverside Plaza, Columbus, OH
What You’ll Get:
$52,488 - $65,610
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-004Compensation Range:
$52,488.00-65,610.50 USDThe Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
