Job Summary
At AEP, we’re more than just an energy company!We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Job Description
Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes and leads infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Helps manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance, and install and configure hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.
What You'll Do:
Working independently, responsibilities include the following related to Computer, Network, Storage, Cloud and End-User infrastructure: Performs and leads complex infrastructure project assignments.
Plan, research, evaluate, design and analyze performance of complex infrastructure systems.
Provides advanced technical support and analysis, operation, administration, and troubleshooting activities.
Adhere and advocate change management policies, incident management and trouble response scenarios.
Prepare cost estimates, justifications, application requirements, alternative solutions, and technical recommendations.
Lead, facilitate, and coordinate work activities of others within the work group, team or department.
Prepare technical documentation including procedures, manuals, reports and standards.
Review and adhere to budgeting and approval processes while partaking in annual and project planning.
May provide training and mentoring, as well as work direction, to others on the team.
Demonstrate in-depth and thorough knowledge of AEP, components, and facilities to enable more efficient and comprehensive responses to projects and problems.
Exhibit and apply advanced proficiency in analysis, design, problem solving, troubleshooting, resolution, communication, and customer service skills.
Additional Requirements:
(3-4) years' experience working with AWS services.
(1-2) years' experience in Microsoft Azure — cloud platform for IaaS, PaaS, AI, databases, networking, and more.
What We're Looking For:
Sr Level:
Education: Bachelor's degree in computer science, engineering, or related technical field is required.
Experience: 5 years of relevant work experience is required.An equivalent combination of education and related experience may be considered.
Principal Level:
Education: Bachelor's degree in computer science, engineering, or related technical field is required.
Experience: 7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
