Job Summary
Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.Job Description
What You'll Do:
- Investigate and resolve application issues with moderate direction from senior staff.
- Participate in application field investigations and interface with field staff.
- Participate in data analysis.
- Participate in process design and develop business cases.
- Participate in application training.
- Participate in field user group activities.
- Perform application administrative functions with moderate direction from senior staff.
- Participate in the Development of test plans and testing.
- Partipate in the development of training plans/materials and training.
- Participate in the collection of user requirements from field users.
- Discuss technical issues competently with team members and end users.
- Exhibit a moderate level of understanding of application functionality and associated business process.
What We Are Looking for:
Education requirements are listed below:6 years of experience in IT systems support with High School Diploma or GED. 4 years of experience in IT systems support with Associate Degree in business or IT2 years of experience in IT systems support with Bachelor's Degree in business or IT
OTHER REQUIREMENTS:
Physical demand level is Sedentary
Demonstrates good listening skills and a sincere understanding of client business needs. Ask questions to clarify understanding. Relates on a personal level; positive friendly and engaging. Outgoing and comfortable in diverse groups. Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications. Able to read reactions of an audience and adjust delivery style to fit the audience. Able to develop and present business documents and reports clearly, concisely and effectively. Demonstrate strong training and presentation skills.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation
$63,496.00 - $79,369.00
