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ARCOS Workbench for Damage Assessment

Whether you are a Business Partner for daily outages or for storm restoration events, you can use Workbench for Assessment to quickly locate and communicate damage on AEP's system.

Below are videos to learn how to use ARCOS Workbench when you're called out to help AEP. These videos will walk you through the Workbench journey from how to get started with an outage in ARCOS to the tools you'll use, working an outage and wrapping up an outage.

We've also included a quick tip sheet that you can print off and take with you in your truck to remember the main points within ARCOS Workbench.

Getting Started in the ARCOS Mobile Application (Overview/Set-up)

Now that your company is set up in the ARCOS portal, download the ARCOS Mobile Workbench mobile application to your device (iOS or Android).

During your company's set up, you should have received a system email from ARCOS [callout@rostermonster.com] with the username you will use in ARCOS. Follow the step-by-step guide to help with logging in for the first time.

Tip for Staying Logged into ARCOS for 24h in iOS:

In addition to turning on your push notifications to know when an outage has been assigned to you, we also recommend that you stay logged into ARCOS for easier workload management.

Forgot Your Password?

ARCOS has developed a password reset option for our external business partners. Here is a step-by-step guide to assist you when you forget your password and need to reset it.

Operating Company Liaisons

Please reach out to your company's liaison with AEP or your tech support team first for help. If further assistance is needed from AEP, please reach out to the appropriate OpCo liasion: