We're Here for You American Electric Power is committed to the health and safety of our customers, communities and employees as we closely monitor the COVID-19 pandemic. Learn more×
AEP's Response to COVID-19
American Electric Power understands the critical need for reliable electric service and is committed to the health and safety of our customers, communities and employees. We’ve updated our emergency response plans for the COVID-19 pandemic and don’t anticipate COVID-19 will disrupt our ability to provide electric service for our customers.
We’ve taken significant steps to keep our employees safe and healthy. Our line workers and other critical employees are working in smaller teams, practicing physical distancing, wearing facial coverings when physical distancing is not possible, monitoring themselves for symptoms and taking other prevention measures recommended by the Centers for Disease Control and Prevention (CDC). All employees who can work from home are doing so. We are continually monitoring the situation and reviewing our responses and the guidance we are providing to our employees as the situation evolves.
Our employees are designated as critical responders and are able to travel as necessary to keep the lights on. We’ve also worked with state and local officials to ensure that equipment suppliers and support industries essential to our business can continue operating.
Billing and Financial Hardship
We have temporarily suspended all service disconnections for non-payment to help our customers who are currently facing financial hardships. We urge customers to try to keep their accounts current. If a customer is having trouble paying their bill, they should contact us by phone or through Facebook or Twitter to discuss payment options.
For local contact information or to read disconnect suspension FAQs, enter your ZIP code:
NOTE: The Public Utility Commission of Texas has approved the COVID-19 Electricity Relief Program for residential consumers in Texas who are having difficulty paying their bill. AEP Texas residential consumers should contact their Retail Electric Provider (REP) to qualify for the program. Residential consumers who qualify will not be subject to a disconnection order from their REP. On March 30, AEP Texas and other transmission and distribution utilities within the Texas retail market resumed disconnection of service for nonpayment for all other customers when so ordered by a REP.
The American Electric Power Foundation has donated nearly $3 million in emergency funds to support basic human needs and help address the hardships faced by customers and communities. Nearly 70 individual grants have been made to nonprofit organizations across the AEP service area.
Small Business Assistance
AEP has a team dedicated to helping small business customers apply for federal relief programs and make payment arrangements. Business customers can reach a solutions specialist at 1-888-710-4237.